Instructions for Accessing Secure Web Sites


Depending on the browser you are using, when you are logging on to a secure web site you will be prompted for your User Name, Password and Domain with a screen that has either two or three fields to enter.

Format for logging on - two field security prompt

In a two field security prompt, enter your Domain (BCEID or IDIR) followed by a backslash then your User Name. The slash must be a backslash ‘\’, not a forward slash ‘/’.

Enter your password, remembering that passwords are case sensitive.

Two Field Logon
Figure 1 - Two field security prompt

Note: The above figure shows a person logging on with a BCeID account, IDIR users should enter "idir\username" in the user name field.

Format for logging on - three field security prompt

In a three field security prompt, enter your User Name, Password then your Domain (BCEID or IDIR).

Enter your password, remembering that passwords are case sensitive.

Three Field Logon
Figure 2 Three field security prompt

Note: The above figure shows a user logging on with a BCeID account, IDIR users should enter "idir" in the domain field.

Format for logging on - Windows 7 security prompt

If you are logged into a Windows 7 machine, you may encounter a prompt like the following:

Winodws 7 Security Prompt

Where MSHOME is your Workgroup and jsmith is the account you use to log in.

  • Select "Use another account"
  • Enter the format similar to the two-field security prompt above
    (i.e. account name entered as "BCEID\jsmith")
    Note: in Windows 7 the domain name (e.g. BCEID) is case sensitive and must be entered in all capital letters

This will look something like the following:

Winodws 7 Security Prompt

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If you are still unable to logon

BCeID user instructions

If you are using an BCeID please try the following:

  • Passwords are case sensitive, ensure the Caps Lock is off.
  • In Windows 7 the domain name (e.g. BCEID) is case sensitive and must be entered in all capital letters.
  • If you have forgotten your password Click Here.
  • If you have forgotten your BCeID user name Click Here.
  • Passwords expire every three years, if it has been longer than three years since you last changed your password Click Here and click "Logon".
  • You may have entered the format of your User Name, Domain and Password incorrectly see graphics above.
  • If you have entered your password incorrectly more than six times your account will be locked out for 15 minutes. Try again after 15 minutes or contact your company's Business Accounts Manager to have it unlocked.
  • See also BCeID Fequently Asked Questions.

IDIR user instructions

If you are using an IDIR ID, please try the following:

  • Passwords are case sensitive, ensure the Caps Lock is off.
  • Passwords expire every 60 days, if it has been longer than 60 days since you last changed your password Click Here.
  • You may have entered the format of your User Name, Domain and Password incorrectly see graphics above.
  • If you entered your password incorrectly more than six times your account will be locked out; your local office systems/security contact can request it be unlocked.