Application Support


Application Availability

Ministry of Forests and Range Web applications will generally be available for use 24*7 with the following exceptions. Applications may be unavailable during the following times:

  • Monday-Friday mornings 04:00 to 05:00
  • Tuesday evenings from 18:00 to 24:00
  • Saturday mornings from 06:00 to 12:00
  • Sunday mornings from 06:00 to 09:00

Application Bulletins

Application Bulletins is used by ministry staff to post bulletins regarding Ministry of Forests computer applications, systems and networks to notify users of these systems about:
  • planned and un-planned service interruptions;
  • bug alerts;
  • service upgrades;
  • documentation updates;
  • and other information of interest.

Application Bulletins has an email subscription service to receive immediate email notification of any new bulletins for the applications you are interested in. There is now the option to subscribe to application bulletins by RSS feeds.

Help Desk Availability

  • 8:00 AM - 4:00 PM Monday - Friday
  • Email and voice mail available 24 hours per day, 7 days per week.
  • Every effort will be made to provide an initial response to all calls within 2 hours during business hours.
HBS Support
Website: https://www.for.gov.bc.ca/hva/hbs/
Email: FORHVAP.BillingBusSprt@gov.bc.ca
Phone: Within Victoria: (250) 387-8349 Outside Victoria: 1-877-387-8349
Fax: (250) 387-5670
   
ECAS Support
Website: https://www.for.gov.bc.ca/hva/ecas/
Email: FORHVAP.ECASHELP@gov.bc.ca
Phone: Within Victoria: (250) 356-7666 Outside Victoria: 1-877-356-7666
Fax: (250) 387-5670
   
SPAR/SEEDMAP Support
Website: https://www.for.gov.bc.ca/hti/spar/
Email: FORHTIP.SEEDHELP@gov.bc.ca
Phone: (250) 356-1598
   
ESF/RESULTS/CRS Support
ESF: https://www.for.gov.bc.ca/his/esf/
RESULTS Website https://www.for.gov.bc.ca/his/results/
CRS Website: https://www.for.gov.bc.ca/his/crs/
Email: nrsenquiries@gov.bc.ca
Phone: Within Victoria: (250) 952-6801, Option 1 Outside Victoria: 1-866-952-6801, Option 1
Fax: (250) 953-3752