 |
The following is the process for registering a
Vendor Complaint relating to procurement activities carried out by or
for the Ministry of Forests
(MOF) pursuant to Core Policy Chapter 6 Part II and the Vendor Complaint
Review Process for Government Procurement.
| STEP |
ACTION |
TIMEFRAME
GUIDELINES |
| 1 |
If a complaint is not resolved through informal
discussion, a vendor may complete and submit a Vendor Complaint Form
to:
|
Vendor Complaint must be
received within thirty (30) business days after notice of
competition outcome. |
| • |
the Procurement Contact listed on the competition
postings; or |
| • |
if Procurement Contact is unknown then forward the
information to the Vendor Complaint Review Process (VCRP) contact
(see below) who will forward to the appropriate Procurement Contact. |
| 2 |
The Procurement Contact acknowledges
receipt of the complaint; registers the complaint with the
Ministry VCRP Contact to obtain
a reference number (to be used in all future correspondence)
and begins Step 3.
|
Three (3) to Five (5) business days. |
| 3 |
The Procurement Contact investigates the complaint and provides a written
response to the complainant, including:
|
Thirty
(30) business days from receipt of complaint - or notify the
reason for the delay. |
|
• |
if denied/dismissed, the reasons; or
|
|
• |
if merited, planned resolution and rationale; and;
|
|
• |
to pursue the matter further, submit to the Assistant Deputy Minister of the respective area
for review.
|
| 4 |
The Assistant Deputy Ministers of the respective area, will
investigate the complaint and provide a written response to the complainant, including;
|
|
|
• |
to pursue the matter further, submit to the Procurement Governance Office (PGO)
for review
|
| 5 |
The Procurement contact or Assistant Deputy Minister of the respective
office will provide a report to the VCRP Contact the outcome of the complaint to update the complaint register.
|
Following
the response to the complainant |
| 6 |
If
unresolved, Vendor may pursue through the PGO Process
(http://www.fin.gov.bc.ca/ocg/pgo/VCRP.htm) |
|
Ministry Vendor Complaint Review Process (VCRP)
Contact:
Bonnie Elliot - Senior Procurement Advisor
Corporate Services Division
Finance & Management Services Branch
Financial Operations
2nd Floor, 1483 Douglas
P.O.
Box
9500
, Stn.
Prov. Gov’t
Victoria
,
British
Columbia
V8W 9C1
Phone:
(250) 387-6544
Facsimile:
(250) 387-8887
E-mail:
Bonnie.Elliot@gov.bc.ca
|
