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The following support options are available to ADAM users. These support
options are also accessible from within the ADAM application. Self Help
Help Documentation
A robust On-Line Help system will be available to users to immediately
assist themselves with their support needs. An off-line, printable version
of the help will also be available. Training Materials
Training materials will also be available for users to review on their
own or for organizations to use to conduct their own in-house training
sessions.
Support Contacts
If users require additional support they can contact the following 1st
level support contacts. The 1st level support contact will raise issues to
the 2nd level support as necessary. Internal Users (Ministry of Forests
and Range)
- 1st Level Support: Business Application Support Section (BASS)
- 2nd Level Support: Ministry Security Architect
External Users (Forest Clients)
- 1st Level Support: Ministry BCeID Consultant
- 2nd Level Support: Ministry Security Architect
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