Quality Management is an integrative management practice that produces excellent results every time by meeting or exceeding stakeholders and public expectations.
Quality Management in FREP requires that excellence and quality be embedded in everything we do. Quality is not an additional step of control or inspection, but an integral part of our daily practices and work. Quality Management reinforces the goals and objectives of FREP and RSM.
Survey Results
FREP Communication and Publication survey summary (Nov 2010) View Summary
National Quality Institute
The Forest and Range Evaluation Program achieved Level One Certification in September of 2006 and subsequently, Level Two Certification of the Progressive Excellence Program on October 16, 2007. The program achieved Level Three Certification and the Silver Trophy of the Canada Awards for Excellence on October 21, 2008 with the National Quality Institute . In 2010, FREP will apply for Level Four Certification and the Gold Trophy of the Canara Awards for Excellence.
The Forest and Range Evaluation Program strives for continuous improvement in six key areas: leadership, planning, citizen/ client focus, people focus, process management and supplier/ partner focus.
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FREP Quality Management Work Plan
(see FREP's yearly work/improvement plan for FREP QM work plan after 2009)
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FREP Quality Management Annual Reports
This annual report summarizes all quality-related resources and activities for the Forest and Range Evaluation Program (FREP) for the fiscal year 2005 ending March 31, 2006. The report also outlines the future direction of the FREP Quality Assurance Framework, which is progressive in nature and based on the principle of continuous improvement.
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FREP Site Visit Reports
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Quality Control
Quality control is about inspection, control, monitoring, and prevention. It deals with incremental improvement and is based on individual projects. The activities of quality control are usually expressed by means of Quality Control Protocols.
The following Quality Control Protocols have been created or are in development:
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Quality Assurance
Quality Assurance is about setting high standards on everything we do, and achieving them. The high standards are often called requirements, indicators, performance measures, etc.
FREP Quality Assurance Framework Backgrounder
The FREP Quality Assurance Framework (QAF) will "ensure that the Forest and Range Evaluation Program and all of its activities and deliverables meet their objectives in an efficient and effective manner."
The FREP Quality Assurance Framework Background Paper researched all the potential quality management and assurance system, theories, and best practices for FREP.
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Forest Practices Board Independent Assessment of the FREP Quality Management Framework (PDF 398Kb)